Ironhead Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Tinmen Enterprises LLC ("Ironhead," "we," "us," or "our"), a Louisiana limited liability company, governing your access to and use of the Ironhead platform at app.ironheadapp.com and all related services (collectively, the "Service").

If you are using the Service on behalf of a dealership or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

Ironhead is a mobile-first AI-powered sales follow-up platform designed for automotive and powersports dealership sales teams. The Service provides:

• Lead management and urgency-ranked daily hit lists for salespeople
• AI-generated personalized SMS and email follow-up messages
• Automatic activity logging back to connected CRM systems
• Pipeline stage tracking and stale lead alerts
• Manager accountability dashboards
• Walk-in lead capture
• CRM integration with VinSolutions, eLeads/CDK, and other supported platforms

3. Account Registration and Access

• You must provide accurate, current, and complete information when creating an account
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately at TINMAN@tinmenenterprises.com if you suspect unauthorized access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms
• Each user account is personal and may not be shared with or transferred to another individual

4. Subscription and Payment

4.1 Plans and Fees

Access to the Service requires a paid subscription. Current plans and pricing are described at app.ironheadapp.com. Fees are charged monthly per rooftop location.

4.2 Billing

• Subscription fees are billed monthly via Stripe to the payment method on file
• The first charge occurs on your subscription start date
• Subsequent charges occur on the same date each month
• All fees are in US dollars

4.3 Failed Payments

• If a payment fails, we will notify you by email
• Access to the Service will be suspended after a 5-business-day grace period if payment is not received
• To restore access, update your payment method and pay any outstanding balance

4.4 Price Changes

We reserve the right to change subscription pricing with 60 days written notice. Early adopters with locked-in pricing retain that pricing for the duration of their continuous active subscription.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service in violation of any applicable federal, state, or local law or regulation
• Send unsolicited commercial messages (spam) through the Service
• Use the Service to harass, threaten, or intimidate any person
• Attempt to gain unauthorized access to any portion of the Service or its related systems
• Reverse engineer, decompile, or disassemble any portion of the Service
• Resell, sublicense, or otherwise transfer access to the Service to any third party
• Use the Service to store or transmit malicious code
• Interfere with or disrupt the integrity or performance of the Service
• Scrape, harvest, or collect data from the Service using automated means

You are responsible for ensuring that all communications sent through the Service comply with applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state laws governing commercial communications.

6. SMS and Email Communications

• You are responsible for obtaining all necessary consents from recipients before sending SMS or email communications through the Service
• You represent that all phone numbers and email addresses you use have opted in to receive communications from your dealership
• You are responsible for maintaining opt-out records and honoring all unsubscribe requests
• Ironhead is a tool — the dealership client is the sender of record for all communications
• We are not liable for any regulatory violations arising from your use of the communication features

7. CRM Integrations

• Ironhead integrates with third-party CRM platforms including VinSolutions (Cox Automotive) and eLeads/CDK (CDK Global) to sync lead and activity data
• You are responsible for maintaining valid credentials and access rights with your CRM provider
• We are not responsible for any data loss, sync failures, or service interruptions caused by third-party CRM platforms
• Your use of CRM integrations is also subject to the terms and policies of the respective CRM provider

8. AI-Generated Content

• The AI message generation feature uses the Anthropic Claude API to suggest follow-up messages based on lead data you provide
• AI-generated messages are suggestions only — you are responsible for reviewing, editing, and approving any message before sending
• We make no warranty regarding the accuracy, appropriateness, or effectiveness of AI-generated content
• You are solely responsible for the content of any communication sent to dealership customers

9. Intellectual Property

9.1 Ironhead IP

The Service, including all software, features, user interface, branding, AI prompts, and system designs, is the exclusive intellectual property of Tinmen Enterprises LLC and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service during your active subscription.

9.2 Your Data

You retain all ownership rights to your dealership's lead data, customer data, and any content you create within the Service. By using the Service, you grant Ironhead a limited license to process, store, and transmit your data as necessary to provide the Service.

9.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.

10. Confidentiality

Each party agrees to keep confidential any non-public, proprietary information of the other party disclosed in connection with the Service, including pricing, technical architecture, and business operations. This obligation survives termination of these Terms for a period of two years.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, Ironhead disclaims all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Service will be uninterrupted, error-free, or completely secure
• Any warranty regarding the accuracy or reliability of AI-generated content
• Any warranty that the Service will increase sales, lead conversions, or revenue

No advice or information, whether oral or written, obtained from Ironhead or through the Service will create any warranty not expressly stated in these Terms.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Tinmen Enterprises LLC, its officers, directors, employees, or agents be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Damages arising from unauthorized access to or alteration of your data
• Damages arising from third-party CRM integration failures or outages
• Damages arising from the use or inability to use AI-generated content

In any case, Ironhead's total cumulative liability to you for any claims arising from or related to the Service shall not exceed the total fees paid by you in the three months immediately preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Tinmen Enterprises LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Any communications sent through the Service that violate TCPA, CAN-SPAM, or similar laws
• Your infringement of any third-party intellectual property rights

14. Term and Termination

14.1 Term

These Terms are effective from the date you first access the Service and continue until your subscription is terminated.

14.2 Termination by You

You may cancel your subscription at any time with 30 days written notice to TINMAN@tinmenenterprises.com. Your access will continue through the end of the current billing cycle.

14.3 Termination by Us

We may suspend or terminate your access to the Service immediately and without notice if:

• You breach any provision of these Terms
• You fail to pay fees when due after the grace period
• We believe your use of the Service poses a legal risk to us or other users
• We are required to do so by law

14.4 Effect of Termination

Upon termination, your license to use the Service ends immediately. You may request a data export within 30 days of termination. After 30 days, your data may be permanently deleted.

15. Dispute Resolution

• These Terms are governed by the laws of the State of Louisiana without regard to its conflict of law provisions
• Any dispute arising from these Terms or your use of the Service shall first be subject to good-faith negotiation between the parties for 30 days
• If negotiation fails, disputes shall be resolved by binding arbitration in Rapides Parish, Louisiana, under the rules of the American Arbitration Association
• You waive any right to participate in a class action lawsuit or class-wide arbitration against Ironhead
• The prevailing party in any dispute shall be entitled to recover reasonable attorney fees and costs

16. General Provisions

• These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Ironhead regarding the Service
• If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect
• Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision
• These Terms may not be assigned by you without our prior written consent
• We may update these Terms from time to time with 30 days notice to account holders. Continued use constitutes acceptance
• These Terms do not create any partnership, joint venture, employment, or agency relationship between the parties

17. Contact

For questions about these Terms of Service: